Why don’t my newly created items appear in the integration mapping list?

When you create a new property, attribute, defect, package, or checklist, you may notice that it doesn’t immediately show up in the Integration → Mapping list.
This is the expected behavior.

🔍 Why does this happen?

An item will only appear in the mapping list once it has been used at least once in a process or a standard.

• Before usage → it’s hidden from the mapping list.

• After usage → it becomes available and is automatically added to the mapping list.

🔗 When can I assign an externalId?

You can only associate an externalId value to an item after it first appears in the mapping list.
This means:

1. Create the item (property, attribute, defect, package, or checklist).

2. Use it in a process or standard.

3. Once it appears in Integration → Mapping, you can assign its externalId.

✅ Example

1. You create a new checklist.

2. At first, it’s not visible under Integration → Mapping.

3. You assign that checklist to a process.

4. Now it appears in the mapping list, and you can set its externalId.

📝 Key Takeaway

👉 Newly created properties, attributes, defects, packages, and checklists will only appear in the integration mapping list after being used in a process or standard. At that point, you can assign their externalId.