Your goods passed the pre-shipment quality inspection, but the customer rejected all or part of the delivery. Record the rejection in Clarifresh, document the details, and create a new inspection for returned goods if needed.
Record a customer rejection
- Open the approved pre-shipment inspection in its QC report.
- Click Follow-up at the top right and select Rejection.
- Enter the rejection date and add notes, such as the reason for rejection and the quantity affected.
- Save the follow-up.
Create an inspection for returned goods
If the rejection requires another quality check, you can create a new inspection directly from the original QC report.
- Open More actions and select Add new inspection.
- Review the copied details and assign an inspector.
- Create the inspection. The original inspection’s properties are copied to the new inspection, where you can adjust them as needed.
- Add comments and attachments to document the returned goods or claim.
For detailed instructions, see Create and assign inspections from the web platform.
Monitor customer rejections in Reports
Go to Reports and configure your report to include these columns:
- Follow-up type: Identifies inspections marked with a rejection.
- Follow-up date: Shows when the rejection occurred.
- Follow-up notes: Displays the details you recorded.
Filter Follow-up type by Rejection to bring your rejected inspections together in one report.